The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast
“The breakfast selection was impressive, featuring high-quality ingredients and a variety of choices that catered to all tastes.” view full review
Parking Patience Pays
“Finding parking required a bit of patience, but the nearby options were convenient and made it manageable during our stay.” view full review
Comfortable Stay
“The room I stayed in was very comfortable, providing a relaxing atmosphere that enhanced my overall experience.” view full review
Accessible Features
“The mobility room was equipped with useful features, although a lower bed height would improve accessibility for those with mobility challenges.” view full review
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Leisure/ TV room
Room features
Air conditioning
Heating
Tea and coffee facilities
Ironing facilities
Bathroom
Separate tub and shower
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
53 Piccadilly,
York,
United Kingdom,
YO1 9PL,
North Yorkshire
Map view
street view
53 Piccadilly,
York,
United Kingdom,
YO1 9PL,
North Yorkshire
City landmarks
Museum
National Railway Museum
1.9
km
Church
York Minster
950 m
Museum
York Castle Museum
700 m
Museum
York's Chocolate Story
670 m
Church
St Wilfrid's Catholic Church
980 m
St. Anthonys Hall Peasholme Green
Quilt Museum and Gallery
910 m
Museum
Yorkshire Museum
1.1
km
Public Building
York Guildhall
840 m
entrances on Museum St & Marygate
York Museum Gardens
1.1
km
Event hall
Merchant Taylors Hall
980 m
Park
Rowntree Park
1.1
km
York YO1 8BL
St. Crux Parish Hall
700 m
Event hall
Jacobs Well
1.1
km
Church
Priory Church of the Holy Trinity
1.1
km
Square
Saint Helen's Square
840 m
Shopping Area
Stonegate
890 m
Goodramgate
860 m
Event hall
Saint William's College
980 m
Square
Kings Square
1.1
km
Nearby
York YO1 7HBEngland
York City Walls
500 m
Museum
Jorvik Viking Centre
530 m
Tower Street
Clifford's Tower
480 m
12 Clifford St
The York Dungeon
570 m
Church
St Denys's Church
460 m
Church
Church of St Mary Bishophill Junior
360 m
Museum
Merchant Adventurers' Hall
430 m
Piccadilly adj Lead Mill Lane
Fishergate Postern Tower
60 m
Fairfax House Castlegate
Fairfax House
490 m
1 Tower Street
Shakespeare's Rose Theatre
190 m
Museum
The York Army Museum
330 m
Restaurants
The Masons Arms
250 m
6 Fishergate
Toto's
260 m
York North 1 Fawcett Street
Atithi Contemporary Indian Restaurant
170 m
26 Fishergate Close to Barbican Theater
Rustique
480 m
28 Castlegate
Garden of India
330 m
5 Fawcett Street
31 Castlegate Restaurant
600 m
31 Castlegate
Khao San Rd
280 m
50-52 Walmgate
Il Paradiso Del Cibo
300 m
40 Walmgate
El Gaucho
280 m
48 Walmgate
Bull&Co
240 m
58 Walmgate
Almaz
270 m
74 Walmgate
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Friendly Staff
Convenient Location
Cramped Rooms
Higher Prices
7.2/10
Very good
Rooms
7.1
Location
7.9
Service
8.1
Dining
6.6
Guest reviews
7.2/10
based on 17 reviews
4/5
based on 2191 reviews
8.7
8.7/10 based on 5313 reviews
#39 of 48 hotels in York based on Tripadvisor
Steve
United States,
May
2024
6.6/10
My stay at the hotel had its ups and downs. While the rooms were uncomfortably hot and made it hard to sleep well, the staff were incredibly friendly and accommodating. The location was perfect for exploring York, but the dining options were limited and a bit overpriced.
Rooms
5.0
The rooms were stiflingly hot making it hard to get a good night's sleep.
Service
9.0
The staff were excellent, friendly, and always accommodating.
Location
8.0
The hotel is an excellent base from which to explore York.
Dining
5.0
The dining options were pretty limited and overpriced.
Facilities
7.0
The facilities were acceptable but nothing extraordinary.
George
United Kingdom,
April
2024
7.6/10
The hotel had a mix of positives and negatives. While the rooms were clean and comfortable, the space felt a bit cramped for a family of four. The service was friendly and helpful, with a thoughtful birthday card and prosecco. The location was convenient for the city center but near a noisy aircon unit. Dining was enjoyable with excellent service, but the prices were higher than expected.
Rooms
8.0
The rooms were clean and comfortable, but felt a bit cramped for a family of 4.
Service
9.0
The service was friendly and helpful, with a lovely birthday card and prosecco.
Location
7.0
The location was convenient for the city center but close to a noisy aircon unit.
Dining
7.0
The dining experience was nice with excellent service, although the prices were on the higher side.
Facilities
7.0
Friendly Staff
Cramped Rooms
Ed
United States,
April
2024
7.2/10
My stay at the hotel was a mixed experience. While the rooms were a bit noisy and cramped, they did offer all the necessary facilities. However, the lack of air conditioning on a warm day was a downside. The service was average with a convenient location close to the city center but lacked attention to detail. The dining experience was satisfactory but could improve the menu variety. Overall, the hotel provides basic amenities for a decent stay at a reasonable price.
Rooms
6.0
The rooms had too much external noise and were cramped, though they offered essential facilities.
Service
7.0
The service was average, with a convenient location near the city center, but lacked attention to detail.
Location
8.0
The hotel's location is great for exploring the city center on foot, but the lack of furniture in the room was a downside.
Dining
7.0
The dining experience was decent with a good choice of options, but could have more variety and competitive pricing.
Facilities
8.0
The hotel provided all necessary facilities for a comfortable stay.
Robin
United Kingdom,
April
2024
7.2/10
The hotel offers clean and comfortable rooms at affordable rates with friendly staff. However, noise from neighboring rooms can be disruptive, and the service is inconsistent with delayed requests. The location is convenient, but parking may be a challenge for guests with cars. The dining options are satisfactory, and the hotel features lovely outdoor surroundings.
Rooms
8.0
The room was very clean, and the bedding was immaculate, providing a comfortable stay.
Service
6.0
The staff were friendly but there were delays in fulfilling requests, impacting the overall service experience.
Location
7.0
The hotel is located a bit out of town but within walking distance to shops and pubs, offering a peaceful setting.
Dining
7.0
The dining experience was good, with recommended budget-friendly options available.
Facilities
8.0
The hotel features well-maintained outdoor areas with lovely trees and shrubbery.
Mark
United Kingdom,
April
2024
7.8/10
The hotel is conveniently located with a quiet atmosphere, but lacks a car park. The rooms were comfortable overall, though a bit tight in family rooms. The service was impeccable and close to the city center. Dining options were diverse, and the facilities were satisfactory.
Rooms
7.0
The rooms were ready and spacious, though could have been slightly cleaner, especially the shower.
Service
9.0
The service was great, and the staff was impressive in taking care of everything with a pleasant demeanor.
Location
8.0
The location is excellent, near major attractions and quiet despite being centrally located.
Dining
8.0
The dining experience was lovely, offering a good range of options.
Facilities
7.0
The hotel offers essential facilities for a comfortable stay.
Gordon
United Kingdom,
March
2024
8.2/10
I was pleasantly surprised by this hotel. The location is fantastic, just a short walk from the city center. The rooms were comfortable and clean, although a bit difficult to move around when the sofa bed was up for the kids. The service was impeccable, with the staff being very helpful and friendly. The dining experience was a bit disappointing, especially for the additional cost, but the full English breakfast was a highlight. Overall, a great stay with some minor drawbacks.
Rooms
8.0
The rooms are of a good standard, clean, and comfortable.
Service
9.0
The staff were really helpful and friendly, providing great service.
Location
9.0
The hotel's location is excellent, just a couple of minutes' walk from the city center.
Dining
7.0
The dining experience was decent, but the additional costs were a downside.
Facilities
8.0
The hotel offers various amenities and services to enhance the stay.
Gary
United Kingdom,
March
2024
7.0/10
My stay at the hotel was quite mixed. The rooms were very nice and clean, offering a comfortable space, which surpassed my expectations. However, the service regarding housekeeping and requests like a travel cot mattress was disappointing. The modern and spacious bathroom was a highlight for me.
Rooms
7.0
The rooms were very nice and clean, offering a comfortable space. The modern spacious bathroom surpassed my expectations.
Service
6.0
The staff were very friendly, approachable, and attentive, especially during the morning buffets. However, the responsiveness to requests like early check-in and specific bedding needs was lacking.
Location
8.0
The location of the hotel was excellent, central to the main attractions yet still quiet. It was in a quiet street about a 10-minute walk to the city center, offering convenience without the noise.
Dining
7.0
The dining experience was varied and plentiful, offering buffet style with plenty of hot choices. However, the setup gave a temporary impression, which affected the overall ambiance.
Facilities
7.0
The facilities provided by the hotel were satisfactory, though some investments for improvement are needed.
Modern Bathroom
Lacking Service Responsiveness
Will
United States,
February
2024
7.2/10
The hotel had some pros like being perfectly clean, well-furnished, and comfortable as expected from a Holiday Inn. However, the rooms were small with adjoining doors leading to noise disturbances and required multiple requests for additional amenities. Despite these issues, the service was exceptional with helpful and lovely staff. The location, though in walking distance to attractions, suffered from ongoing repairs and had some shortcomings like a subpar car park full of pigeons. The dining experience was nice overall, but with lukewarm food and limited staff causing disorganization.
Rooms
7.0
The rooms, although tiny and with adjoining doors creating noise issues, were clean, well-furnished, and comfortable.
Service
9.0
The staff here were so lovely and helpful, never making you feel like a nuisance. Excellent service overall.
Location
6.0
The hotel, while close to various attractions in York, is still undergoing repairs from floods and had an inadequate car park condition with pigeons. Good for exploring York's historical areas.
Dining
7.0
The dining experience, though exhibiting excellent service, had lukewarm food, limited staff leading to disorganization, and no longer offered self-service as before.
Facilities
Facilities were adequate, with a need to improve dining organization and room amenities.
Peter
United Kingdom,
October
2023
7.8/10
The hotel provides comfortable rooms, although family rooms may be a bit tight when the additional beds are in use. The service is friendly and helpful, yet the lack of a receipt system was a slight letdown. The location is convenient for exploring York on foot, with the only drawback being the absence of a dedicated car park. Dining offers a decent selection, with some standout dishes. Overall, a clean and cozy base for a visit to York.
Rooms
8.0
The rooms were ready and comfortable, though family rooms can feel a bit tight with the sofa bed in use.
Service
7.0
The service was nice and helpful, but a more efficient receipt system would add to the guest experience.
Location
9.0
The hotel's location is great for getting around York on foot, but the lack of a dedicated car park could be inconvenient.
Dining
7.0
The dining experience offered a decent selection, including some enjoyable options like skyr with granola.
Facilities
8.0
The hotel provides all necessary facilities for a comfortable stay.
convenient location
tight family rooms
Matt
United Kingdom,
October
2023
7.8/10
The hotel's location was perfect, allowing easy access to York's main attractions, although some noise issues were present. The rooms were well-equipped, but the shower had some problems. The service was top-notch but could use improvements in communication. Dining offered varied options but lacked consistency in temperature. Overall, a convenient choice for exploring the city.
Rooms
8.0
The rooms were excellent and extremely well kitted out with everything we needed, though the shower had issues.
Service
7.0
The service was excellent, very helpful, but communication could be better.
Location
9.0
The location was convenient for walking to the central attractions of York township, although noise from outside was a minor problem.
Dining
7.0
The dining experience offered a good range of choices from cereals to full English cooked, but temperature consistency was lacking.
Facilities
8.0
The hotel facilities were adequate for a comfortable stay.
Paul
United States,
September
2023
7.8/10
The hotel offers spacious rooms at a reasonable price. While the room had some damp patches on the ceiling, a fresh coat of paint would have made it perfect. The service, especially from the Receptionist, was amazing though there were moments of confusion among the staff. The location is brilliant with easy access to a 24hr car park behind the hotel. The dining experience was good with a variety of options available. Overall, the hotel provided a comfortable stay with some minor room issues.
Rooms
7.0
The room was spacious and reasonably priced, but had some damp patches on the ceiling that needed attention.
Service
8.0
The service was great overall, especially from the Receptionist, but there were instances of the staff getting a little muddled.
Location
9.0
The hotel's location is brilliant, with easy access to a 24hr car park behind the hotel and within a short walk to Coppergate and Yorvik Centre.
Dining
8.0
The dining experience was good with a variety of options available, considering the convenient location near other dining establishments.
Facilities
7.0
The hotel facilities were sufficient for a comfortable stay, but some areas could use improvement.
Martin
United Kingdom,
September
2023
8.2/10
The hotel is in a very good location, within walking distance to the center of York and not far from the railway station. The rooms are clean and warm, perfect for a one-night stay, although they may feel a bit small. The service is exceptional and very knowledgeable about gluten-free options. The dining experience could improve in terms of waiting time and personalization. Overall, a comfortable stay with a few minor drawbacks.
Rooms
8.0
The rooms were comfy and very clean, ideal for a one-night stay.
Service
9.0
The staff is attentive and knowledgeable, particularly about gluten-free options.
Location
9.0
The location is fantastic, just a short stroll into the center of York and near the railway station.
Dining
7.0
The breakfast service could be more patient and personalized, but the food quality is good.
Facilities
8.0
The facilities are well-maintained and offer all necessary amenities.
Herbert
United States,
August
2023
7.0/10
The hotel is conveniently located in the heart of York, making it easy to explore the city's attractions. The room was a bit cold, and the sofa bed took up some space, but it was clean and tidy. The pricing was reasonable, and breakfast was a nice addition.
Rooms
7.0
The room felt a little cramped with the sofa bed pulled out, and I struggled to adjust the cooling system. However, it was clean and tidy, and the breakfast was satisfying.
Service
9.0
The service was welcoming and efficient. I was informed that AC installation is planned for the near future. From check-in through to our checkout, the staff were all very nice and friendly.
Location
8.0
The location is ideal, right in the center of everything you need, including shops and restaurants. It's perfect for exploring York and is within walking distance to popular attractions like Coppergate and the town center.
Dining
5.0
We found the dining at the hotel to be expensive, so we opted to dine elsewhere to save money. The bathroom had a leak under the sink, with a makeshift solution to address it. The Western dishes were good, but the prices were not justified compared to other options nearby.
Facilities
6.0
The overall facilities were satisfactory, but the bathroom leak was a downside in terms of maintenance. The limited dining options and pricing were less than ideal.
Sophie
United Kingdom,
July
2023
6.0/10
The hotel is decent, but could use some improvements. The rooms were okay, but not very spacious. The service was great, and the staff were brilliant and helpful. The location was good, but had some drawbacks. The dining options were limited, and the facilities were average.
Rooms
5.0
The rooms were okay, albeit a bit cramped and lacking in size.
Service
9.0
The service was fantastic, with brilliant and helpful staff.
Location
6.0
The location was good, near the city center, but with some noise issues like nearby bars.
Dining
5.0
The dining options were limited and not of the best quality.
Facilities
6.0
The facilities were average, nothing extraordinary.
Tony
United States,
June
2023
7.4/10
I had a mixed experience at the hotel. The rooms were clean and comfortable, but noise from the adjacent bar disrupted our stay. The location was convenient, and the staff was friendly, but the shower drainage was slow and the hotel lacked breakfast options.
Rooms
7.0
Despite being clean and comfortable, our room was affected by noise from the neighboring bar, making it hard to rest peacefully.
Service
8.0
The staff, including cleaning employees, were friendly and accommodating, making our overall stay quite pleasant.
Location
8.0
The hotel's location was convenient for us, being within walking distance to the city center. However, the shower issues disrupted our comfort.
Dining
7.0
While the dining options were good, the lack of certain items like tomatoes was slightly disappointing for my wife, who prefers not to have beans.
Facilities
7.0
The facilities were basic but satisfactory for our needs during the stay.